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Terms of Trade
"ACL" means the Australian Consumer Law Schedule of the Competition and Consumer
Act 2010 (Cth) as amended;
"Consumer" is as defined in the ACL and in determining if the Buyer is a Consumer,
the determination is made if Buyer is a consumer under the Contract;
"Contract" means any contract for the provision of goods or services by IOA pty
Ltd to the Buyer;
"Buyer" means the person, jointly and severally if more than one, acquiring Goods
or Services from IOA pty Ltd under the Terms of this Contract;
"Goods" means any Goods supplied by IOA pty Ltd to the Buyer;
"GST" means the Goods and Services tax as defined in A New Tax System (Goods and
Services Tax) Act 1999 (Cth) as amended;
“IOA pty Ltd” A.B.N : 17619172342 is the owner and it’s successors and assigns; of the
registered brand of Reefsaver.
"PPSA" means the Personal Property Securities Act 2009 (Cth) as amended;
“"Services" means any Services supplied by IOA pty Ltd to the Buyer;
"Site" means any site at which services are to be performed;
“Specifications” means all drawings, illustrations, descriptive matter and particular’s
contained in IOA pty Ltd’s price lists and marketing documents;
and "Terms" means these Terms and Conditions of Trade.
Basis of Contract
The Terms apply exclusively to every Contract and cannot be replaced by any other terms,
including the Buyer’s terms and conditions (if any).
A Contract is accepted by IOA pty Ltd when IOA pty Ltd accepts, in writing or electronic
means, an offer from the Buyer or provides the Buyer with the Goods or Services, in part or
IOA pty Ltd has absolute discretion to refuse to accept any offer.
IOA pty Ltd may vary or amend these Terms by written notice to the Buyer at any time. Any
variations or amendments will apply to orders placed after the notice date.
The Buyer must provide IOA pty Ltd with its specific requirements, if any, in relation to
the Goods or Services.
Prices quoted for the supply of Goods and Services exclude GST and any other taxes or
If the Buyer requests any variation to the Contract, IOA pty Ltd may increase the price to
account for the variation.
Where there is any change in the costs incurred by IOA pty Ltd in relation to Goods or
Services, IOA pty Ltd may vary their price to take account of any such change, by notifying
Unless otherwise agreed in writing:
Subject to 4.1.2 full payment for the Goods or Services must be made within 30 days of
the date of IOA pty Ltd’s invoice.
IOA pty Ltd reserves the right to require payment in full on delivery of the Goods or
completion of the Services.
Payment is via debit/credit card (+1.5%fee) or bank transfer (0%fee): IOA Pty Ltd, Bank of
Australia. West End. Brisbane, BSB : 313-140, Account 12127043, Swift Code : CUSCAU2S
Payment terms may be revoked or amended at IOA pty Ltd’s sole discretion immediately upon
giving the Buyer written notice.
The time for payment is of the essence.
All forms of card payments will incur a card processing fee of 1.5%.
If the Buyer defaults in payment by the due date of any amount payable to IOA pty Ltd then
all money which would become payable by the Buyer to IOA pty Ltd at a later date on any
account, becomes immediately due and payable without the requirement of any notice to the
Buyer, and IOA pty Ltd may, without prejudice to any of its other accrued or contingent
charge the Buyer a service charge on any sum due at the rate of 1.8 per cent per
calendar month for the period from the due date until the date payment is made in full;
charge the Buyer for, and the Buyer must indemnify IOA pty Ltd from, all costs and
expenses (including without limitation all legal costs and expenses) incurred by it
resulting from the default or in taking action to enforce compliance with the Contract
or to recover any Goods;
cease or suspend supply of any further Goods or Services to the Buyer;
by written notice to the Buyer, terminate any uncompleted contract with the Buyer.
Clauses 5.1.3 and 5.1.4 may also be relied upon, at IOA pty Ltd’s option:
Where the Buyer is a natural person and becomes bankrupt or enters into any scheme or
arrangement or any assignment or composition with or for the benefit of his or her
creditors or any class of his or her creditors generally; or
Where the Buyer is a corporation and it enters into any scheme or arrangement or any
assignment or composition with or for the benefit of its creditors or any class of its
creditors generally, or has a liquidator, administrator, receiver, manager, or similar
functionary appointed in respect of its assets, or any action is taken for, or with the
view to, the liquidation (including provisional liquidation), winding up or dissolution
without winding up of the Buyer.
Passing of Property
Until IOA pty Ltd receives full payment in cleared funds for all Goods and Services supplied
by it to the Buyer, as well as all other amounts owing to IOA pty Ltd by the Buyer:
title and property in all Goods remain vested in IOA pty Ltd and does not pass to the
the Buyer must hold the Goods as fiduciary bailee and agent for IOA pty Ltd,
the Buyer must keep the Goods separate from its own goods and maintain IOA pty Ltd /
Reefsaver labelling and packaging;
the Buyer must hold the proceeds of sale of the Goods on trust for IOA pty Ltd in a
separate account with a bank to whom the Buyer has not given security however failure to
do so will not affect the Buyer's obligation to deal with the proceeds as trustee;
in addition to its rights under the PPSA, IOA pty Ltd may without notice, enter any
premises where it suspects the Goods are and remove them, notwithstanding that they may
have been attached to other goods not the property of IOA pty Ltd, and for this purpose
the Buyer irrevocably licences IOA pty Ltd to enter such premises and also indemnifies
IOA pty Ltd from and against all costs, claims, demands or actions by any party arising
from such action.
Personal Property Securities Act
The PPSA applies to these Terms. These Terms are a security agreement.
For the purposes of the PPSA:
terms used in clause 7 that are defined in the PPSA have the same meaning as in the
EEM/SERVE-AG has a Purchase Money Security Interest (PMSI) in all present and future
Goods supplied by IOA pty Ltd to the Buyer and the proceeds of the Goods; and
the security interest is a continuing interest irrespective of whether there are monies
or obligations owing by the Buyer at any particular time; and
IOA pty Ltd has, where applicable, an agricultural PMSI in relation to the Goods
supplied by IOA pty Ltd to the Buyer.
The security interest arising under these Terms attaches to the Goods when the Goods are
collected or dispatched from IOA pty Ltd’s premises.
Where permitted by the PPSA, the Buyer waives any rights to receive the notifications,
verifications, disclosures or other documentation specified under sections 95, 118, 121(4),
130, 132(3)(d), 132(4), 135 and 157 of the PPSA.
To the extent permitted by the PPSA, the Buyer agrees that:
the provisions of Chapter 4 of the PPSA which are for the benefit of the Buyer or which
place obligations on IOA pty Ltd will apply only to the extent that they are mandatory
or IOA pty Ltd agree to their application in writing; and
where IOA pty Ltd has rights in addition to those in Chapter 4 of the PPSA, those rights
will continue to apply.
The Buyer must immediately upon the request of IOA pty Ltd.
do all things and execute all documents necessary to give effect to the security
interest created under this Contract.
procure from any person considered by IOA pty Ltd to be relevant to its security
position such agreements and waivers (including as equivalent to those above) as IOA pty
Ltd may at any time require.
IOA pty Ltd may allocate amounts received from the Buyer in any manner IOA pty Ltd
determine, including in any manner required to preserve any PMSI it has in goods supplied by
IOA pty Ltd.
Risk and Insurance
The risk in the Goods and all insurance responsibility for theft, damage or otherwise will
pass to the Buyer immediately on the Goods being delivered to the Buyer or collected from
IOA pty Ltd’s premises.
The Goods are sold to the Buyer on the basis that the Buyer has obtained all necessary
licences or permits under all relevant laws and regulations in relation to the Goods.
The Buyer assumes all risk and liability for loss, damage or injury to persons or to
property of the Buyer, or third parties arising out of the use, installation, storage or
possession of any of the Goods sold by IOA pty Ltd, unless recoverable from IOA pty Ltd on
the failure of any statutory guarantee under the ACL.
Performance of Contract
Any period or date for delivery of Goods or provision of Services stated by IOA pty Ltd is
an estimate only and not a contractual commitment.
IOA pty Ltd will use its reasonable endeavours to meet any estimated dates for delivery of
the Goods but will not be liable for any loss or damage suffered by the Buyer or any third
party for failure to meet any estimated date.
If IOA pty Ltd cannot complete the Services by any estimated date, it will do so within a
Subject to clause 10.5, IOA pty Ltd will arrange for the delivery of Goods to the Buyer.
Unless otherwise agreed, IOA pty Ltd is responsible for all costs associated with delivery,
including freight, insurance and other charges arising from the point of dispatch of the
Goods to the Buyer to the point of delivery.
IOA pty Ltd may make part delivery of the Goods or Services and may invoice the Buyer for
the Goods or Services so delivered or completed.
The Buyer indemnifies IOA pty Ltd against any loss or damage suffered by IOA pty Ltd its
sub-contractors or employees as a result of delivery, except where the Buyer is a Consumer
and IOA pty Ltd has not used due care and skill.
If agreed, the Buyer will collect the Goods.
The Buyer must provide suitable and practical means of access to the Site and ensure that
the Site is suitably prepared for the provision of the Services.
The Buyer indemnifies IOA pty Ltd against any loss or damage suffered by IOA pty Ltd, its
sub-contractors or employees as a result of providing the Services, except where the Buyer
is a Consumer and IOA pty Ltd has not used due care and skill.
Where IOA pty Ltd provides the Services at the Site, the Buyer warrants that it is the owner
of the Site or is authorised to request the Services to be conducted at the Site, and that
it has all of the required permissions, permits, approvals and authorisations for this to
At no time does IOA pty Ltd take or accept any ownership of or responsibility for the Site.
All risk and liability in and relating to the Site remains with the Buyer at all times.
Except as the Terms specifically state, or as contained in any express warranty provided in
relation to the Goods or Services, the Contract does not include by implication any other
term, condition or warranty in respect of the quality, merchantability, acceptability,
fitness for purpose, condition, description, assembly, manufacture, design or performance of
the Goods or Services or any contractual remedy for their failure.
If the Buyer is a Consumer nothing in these Terms restricts, limits or modifies the
Buyer's rights or remedies against IOA pty Ltd for failure of a statutory guarantee
under the ACL.
If the Buyer on-supplies the Goods or Services to a Consumer:
if the Goods or Services are not of a kind ordinarily acquired for personal, domestic or
household use or consumption, then the amount specified in section 276A(1) of the ACL is
the absolute limit of IOA pty Ltd’s liability to the Buyer;
if the Goods or Services are of a kind ordinarily acquired for personal, domestic or
household use or consumption, then payment of any amount required under section 274 of
the ACL is the absolute limit of IOA pty Ltd’s liability to the Buyer, howsoever arising
under or in connection with the sale, installation, use of, possession of, storage of,
or any other dealings with the Goods or Services by the Buyer or any third party.
If clause 12.2 or 12.3 do not apply, then other than as stated in the Terms or any written
warranty statement, IOA pty Ltd is not liable to the Buyer in any way howsoever arising
under or in connection with the sale, installation, use of, possession of, storage of or any
other dealings with the Goods or Services by the Buyer or any third party.
IOA pty Ltd is not liable for any indirect or consequential losses or expenses suffered by
the Buyer or any third party, howsoever caused, including but not limited to loss of
turnover, profits, business or goodwill or any liability to any other party, except to the
extent of any liability imposed by the ACL.
The Buyer acknowledges that:
it has not relied on any advice, recommendation, information or assistance provided by
IOA pty Ltd in relation to any Goods or Services or their use in relation to any Goods
or Services or their use or application;
it has not made known, either expressly or by implication, to IOA pty Ltd any purpose
for which it requires any Goods or Services and it has the sole responsibility of
satisfying itself that the Goods or Services are suitable for its use.
IOA pty Ltd will not be liable for any loss, damage or injury, including without limitation,
the cost of any tainted, damaged or defective Goods or Services, incurred by the Buyer or
any third party as a result of the Buyer’s use of the Goods or Services purchased from IOA
pty Ltd unless recoverable from IOA pty Ltd on the failure of any statutory guarantee under
Notwithstanding clauses 12.6 and 12.7 in the event that a claim is made against IOA pty Ltd
in relation to any representation, warranty, promise or statement or the provision of a
Service, the total amount that can be claimed by the Buyer in relation to the same is the
sum of the fees payable under and in connection with the representation, warranty, promise
Nothing in the Terms is to be interpreted as excluding, restricting or modifying the
application of any State or Federal legislation applicable to the sale of goods or supply of
services which cannot be so excluded, restricted or modified.
If IOA pty Ltd is unable to deliver or provide the Goods or Services, then it may cancel the
Buyer's order (even if it has been accepted) by written notice to the Buyer.
No purported cancellation or suspension of an order or any part of it by the Buyer is
binding on IOA Pty Ltd once the order has been accepted.
Shortages and Exchanges
Subject to clause 14.2 and 14.4, IOA pty Ltd will not be liable for any shortages, damage or
non-compliance with the Specifications in the Contract unless the Buyer notifies IOA pty Ltd
with full details and description within 30 days of delivery. Otherwise, the Buyer is deemed
to have accepted the goods.
When any shortages, claim for damaged Goods or non-compliance with the Contract
Specifications is accepted by IOA pty Ltd may, at its option, replace the Goods, or refund
the price of the Goods.
Subject to clause 14.4, IOA pty Ltd will not under any circumstances accept Goods for return
the Goods have been specifically produced, imported or acquired to fulfil the contract;
the Goods are discounted or no longer in stock or
the Goods have been altered in any way; or
have been used; or
the Goods are not in their original condition due to damage caused by improper use; or
the Goods have an expiration date that has been, or is near to being, exceeded; or Where
the Buyer is a Consumer:
the Buyer has discovered the Goods can be purchased at a cheaper price elsewhere, and is
seeking to return the Goods on that basis; or
the Buyer alleges the Goods are defective, where IOA pty Ltd has drawn the defect to the
attention of the Buyer before purchase; or
the Buyer examined the Goods before buying and ought to have seen the obvious defect; or
the Buyer seeks to return the Goods on the basis that they do not like the Goods or have
no use for them.
If the Buyer is a Consumer, nothing in this clause limits any remedy available for a failure
of the statutory guarantees in sections 56 and 57 of the ACL.
All Specifications are indicative only and may not be current or accurate. The Buyer
acknowledges that it has not relied on the Specifications in making its purchasing decision.
IOA pty Ltd is not liable in any way howsoever arising under the Contract to the extent that
it is prevented from acting by events beyond its reasonable control, including, without
limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export
restrictions, acts of God, acts or threats of terrorism or war. If an event of force majeure
occurs, IOA pty Ltd may suspend or terminate the Contract by written notice to the Buyer.
This contract constitutes the entire agreement between the parties concerning its subject
matter, and supersedes any previous understanding or agreement, express or implied. The
Buyer confirms that it has not relied on any representation not recorded in this Contract
inducing it to enter the Contract.
The Buyer is required to advise IOA pty Ltd of any changes to their account details within
seven days of the change.
If the Buyer has elected to receive any documentation (statements, invoices/credits) via
e-mail the Buyer agrees to notify IOA pty Ltd immediately of any e-mail address updates to
ensure there is no delay on delivery of the documentation and subsequent payment.
The Buyer hereby charges all its property whatsoever whether currently owned by the Buyer or
acquired in the future with its indebtedness to IOA pty Ltd.
The Buyer acknowledges that the amount of credit requested in Part 6 is an indication only
and that it will be liable to IOA pty Ltd for all monies owing to IOA pty Ltd for the supply
of Goods or Services notwithstanding that the amount owing exceeds the Monthly Credit
The law of Victoria from time to time governs the Contact. The parties agree to submit to
the non-exclusive jurisdiction of the courts of Victoria, the Federal Court of Australia,
and of courts entitled to hear appeals from these courts.
IOA pty Ltd’s failure to enforce any of these Terms shall not be construed as a waiver of
any of IOA pty Ltd rights.
If a clause is unenforceable it must be read down to be enforceable or, if it cannot be so
read down, it must be severed from the Terms, without affecting the enforceability of the
A notice must be in writing and handed personally or sent by facsimile, email or pre-paid
post to the last known address of the addressee. Notices sent by facsimile or email are
deemed to be received on confirmation of successful transmission. Notices sent by pre-paid
post are deemed to be received upon posting.
By agreement with IOA pty Ltd, the Buyer may pre-pay amounts for Goods and Services
(Prepayment Amount). If such an arrangement is approved by IOA pty Ltd this clause 5
IOA pty Ltd will issue a tax invoice to the Buyer upon receipt of the Prepayment Amount.
The Prepayment Amount:
is not refundable to the Buyer in whole or in part; and
may only be used for purchases of Goods and Services from EEM/SERVE- AG.
If, at the end of any calendar month, the Buyer’s account is in credit (as determined by IOA
pty Ltd ), IOA pty Ltd will credit the Buyer’s account with an amount calculated by
reference to Bank Australia current 12 month term deposit rate plus 1.2%, calculated monthly
(Prepayment Credit). In calculating the Prepayment Credit, any unused or carried forward
Prepayment Credits will be ignored.
The Prepayment Credit:
is not interest;
cannot be withdrawn or paid out;
may only be used for purchases of Goods and Services from IOA pty Ltd ; and
will cease if the prepayment is not used within 12 months of the date it was first
credited to the Buyer’s account.
The Buyer agrees that IOA pty Ltd may set off any amount owing to it by the Buyer against
the Prepayment Amount if the Buyer:
is in default of the Credit Application, these Terms or any other agreement between IOA
pty Ltd and the Buyer; or
is insolvent as defined in section 95A the Corporations Act 2001(Cth).
IOA pty Ltd has not made any representation to the Buyer as to the suitability or
appropriateness of prepayment arrangements contemplated by this clause.